Support & FAQs

Whatever you need, we’re here for you

We're on a mission to deliver the best school hoodies worldwide, and we're equally passionate about providing top-tier customer support. Shoot us any question you have – we're here to help, no strings attached!

Shipping & Returns

  • Yes, we offer delivery for your hoodies. They will be sent to the school for distribution.

  • Once your hoodies have been printed, they will be dispatched via Tracked Royal Mail 48. We aim to turn around your order within 2 weeks. However, during our busy period (March-June), it can take up to 5/6 weeks. Please contact us if you need your order sooner, and we will do our best to accommodate your request!

  • Yes, the minimum order is 25 hoodies.

  • ​​Delivery costs are included in the total order amount.

  • Our main delivery option is Tracked Royal Mail 48. Please get in touch if you have any specific delivery requirements and we’ll try our best to accommodate your request!

  • You are welcome to request hoodie samples – please contact us!

  • Please note, as these garments are customised, we can only accept returns for garments that are found to be faulty, not true to size or where we have made a mistake. We will not accept responsibility for any errors or misinterpretations if they were present in the proof and not flagged by your organiser prior to production. Problems must be reported within 7 days of delivery.

  • If you consider that a garment we have supplied is faulty we may ask that you return the garment. Upon receipt we will inspect the garment and if found to be faulty we will advise you of the outcome, which could include repair, replacement, or a refund as deemed appropriate by us. We will not accept claims for faults which arise from wear and tear, accidents, or misuse.

Technical questions

  • To ensure you order the correct sizes, refer to our comprehensive sizing chart. You can also request sample hoodies for a real-life fit.

  • It is entirely up to you how many different colours you order hoodies in – we have a wide range of options to choose from, which you can check out here.

  • To maintain the quality, we recommend machine washing inside-out in cold water. Avoid bleach and tumble dry on low heat.

  • ​​We accept all major credit/debit cards and BACS transfer.

  • ​​You can choose from our selection of 87 vibrant colors to suit your preference.

  • ​​Our hoodies come in a wide range of sizes from XS to 2XL.

  • Our hoodies are made from premium quality materials:

    Fabric: 80% Ringspun cotton, 20% Polyester

    Charcoal: 52% Ringspun cotton, 48% Polyester

    Heather Grey: 75% Ringspun cotton, 25% Polyester

    Smoke Colors: 70% Ringspun cotton, 30% Polyester

  • Yes, all prices include VAT. If you require a VAT invoice without VAT, please let us know!

  • You can choose from our design options and personalise with names, initials or logos. Our customer support team is always available to help if you have any questions!

Get in touch

If you have any other questions, please fill in the contact form or feel free to email is at hello@schoolhoodiecompany.co.uk.

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